Terms of Service

By engaging with BracketzLab's services, you agree to these terms and conditions.

• These Terms of Service govern your access to and use of BracketzLab's software development, consulting, and digital transformation services.
• By submitting a project inquiry, signing a Statement of Work (SOW), or using our digital platforms, you acknowledge that you have read, understood, and agree to be bound by these terms.
• If you are entering into this agreement on behalf of a company or legal entity, you represent that you have the authority to bind such entity to these terms.
• We reserve the right to modify these terms at any time. Continued use of our services after changes constitutes acceptance of the updated terms.

We provide custom software solutions tailored to your business requirements.

• BracketzLab offers end-to-end software development including web applications, mobile apps, cloud infrastructure, AI/ML solutions, and enterprise integrations.
• All project scope, timelines, deliverables, and pricing are defined in a mutually agreed Statement of Work (SOW) or Master Services Agreement (MSA).
• We commit to delivering high-quality work using industry best practices, modern technology stacks, and agile methodologies.
• Changes to project scope require written approval and may result in adjusted timelines and fees as outlined in the change request process.

Successful project delivery requires active collaboration and timely input from clients.

• Clients must provide accurate project requirements, business objectives, brand assets, and access to necessary systems or environments.
• Timely feedback, approvals, and decision-making are essential to maintain project schedules and avoid delays.
• Clients are responsible for ensuring they have the legal right to use any content, data, or third-party services provided to BracketzLab.
• Failure to meet client obligations may result in project delays, additional costs, or suspension of services until requirements are fulfilled.

Clear and fair payment structures ensure smooth project execution.

• Payment schedules, milestones, and amounts are specified in the SOW. Typical structures include upfront deposits, milestone-based payments, or monthly retainers.
• Invoices are due within the timeframe specified in the agreement, typically 15-30 days from the invoice date.
• Late payments may incur interest charges at the rate of 1.5% per month or the maximum rate permitted by law, whichever is lower.
• BracketzLab reserves the right to suspend services or withhold deliverables until outstanding payments are received.

We respect IP rights and clearly define ownership of work products.

• Upon full payment, clients receive ownership of custom code, designs, and deliverables created specifically for their project, unless otherwise specified in the SOW.
• BracketzLab retains ownership of pre-existing intellectual property, proprietary frameworks, tools, libraries, and methodologies used in project delivery.
• Clients grant BracketzLab the right to use project work in portfolios, case studies, and marketing materials unless a non-disclosure agreement specifies otherwise.
• Third-party software, APIs, and services are subject to their respective licenses and terms, which clients must comply with independently.

We safeguard sensitive information with enterprise-grade security measures.

• BracketzLab treats all client information, business data, and proprietary materials as confidential and implements appropriate technical and organizational safeguards.
• We comply with applicable data protection regulations including GDPR (EU/UK), CCPA (California), PIPEDA (Canada), APPI (Japan), and relevant Middle Eastern data laws.
• Confidential information may only be disclosed to employees, contractors, or subcontractors who need access to perform services and are bound by confidentiality obligations.
• Confidentiality obligations survive termination of the agreement and remain in effect for a minimum of three years unless otherwise specified.

We stand behind our work while setting realistic expectations for software development.

• BracketzLab warrants that services will be performed in a professional and workmanlike manner consistent with industry standards.
• We provide a warranty period (typically 30-90 days post-launch) for bug fixes and defects in deliverables, as specified in the SOW.
• Except as expressly stated, services are provided 'as is' without warranties of any kind, whether express, implied, statutory, or otherwise.
• We do not warrant that software will be error-free, uninterrupted, or meet all client expectations beyond the agreed specifications.

Liability limitations protect both parties while ensuring fair accountability.

• BracketzLab's total liability for any claims arising from services shall not exceed the total fees paid by the client in the 12 months preceding the claim.
• We are not liable for indirect, incidental, consequential, special, or punitive damages including lost profits, revenue, data, or business opportunities.
• Clients are responsible for maintaining backups of their data and systems. BracketzLab is not liable for data loss unless caused by our gross negligence.
• These limitations apply to the fullest extent permitted by applicable law in the jurisdictions where we operate.

Either party may terminate the agreement under specified conditions.

• Either party may terminate the agreement with 30 days' written notice if the other party materially breaches the terms and fails to cure within the notice period.
• Clients may terminate for convenience with written notice, but remain obligated to pay for work completed and expenses incurred up to the termination date.
• BracketzLab may terminate immediately if client fails to make payments, provides false information, or engages in unlawful or unethical conduct.
• Upon termination, BracketzLab will deliver all completed work products upon receipt of final payment, and both parties will return or destroy confidential information.

Legal framework and dispute resolution mechanisms ensure fair treatment across jurisdictions.

• These terms are governed by the laws of the jurisdiction specified in the SOW, typically the location where services are primarily delivered or where the client is headquartered.
• For US clients: Governed by the laws of the State of Florida. For UK clients: Governed by the laws of England and Wales. For Canadian clients: Governed by the laws of Ontario.
• For Japanese clients: Governed by the laws of Japan. For Qatar and Middle Eastern clients: Governed by the laws of the respective jurisdiction or UAE as specified in the SOW.
• Parties agree to first attempt resolution through good-faith negotiation. If unsuccessful, disputes will be resolved through binding arbitration or mediation before pursuing litigation.